PRIVACY
POLICY
At Waitākere Health Hub, your privacy matters. We take great care in how we collect, store, and share your personal and health information, ensuring it is treated with the same respect, professionalism, and confidentiality as your care. This policy outlines how we protect your information and your rights around it.
Waitākere Health Hub – Privacy Policy
Waitākere Health Hub is committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent way. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Health Information Privacy Code 2020.
What information we collect
We may collect personal and health information that is necessary to provide you with safe and effective care. This may include:
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Your name, date of birth, gender, address, email, and phone number
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Emergency contact details
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Health information relevant to your care (including medical history, injuries, symptoms, diagnoses, treatment notes, and referrals)
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ACC claim information
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GP or other healthcare provider details
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Payment and billing information
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Communication records (emails, forms, and messages)
We collect information directly from you wherever possible. In some cases, we may also receive information from other health providers, ACC, insurers, or referrers with your consent or where permitted by law.
How we use your information
Your information is used only for purposes related to your care and the safe operation of the clinic, including:
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Providing assessment, treatment, and ongoing healthcare services
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Communicating with you about appointments, treatment plans, and follow-ups
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Coordinating care with other health professionals involved in your treatment
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Managing ACC, insurance, or third-party claims
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Billing and payment processing
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Meeting legal, professional, and regulatory obligations
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Improving our services and clinic operations
Sharing your information
We only share your personal or health information when necessary and appropriate, including:
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With other healthcare providers involved in your care (with your consent where required)
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With ACC, insurers, or referrers for claim or referral purposes
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When required or authorised by law
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To prevent or lessen a serious threat to your health or safety or that of others
ACC-specific information:
If you choose to lodge or receive treatment under an ACC claim, we may collect, use, and disclose relevant personal and health information to Accident Compensation Corporation (ACC) for the purposes of claim registration, assessment, treatment approval, progress reporting, and payment. This information is shared in accordance with ACC requirements and the Health Information Privacy Code 2020.
We do not sell or trade your personal information.
Storage and security of information
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. This includes:
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Secure electronic practice management systems
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Password-protected access to clinical records
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Secure storage of any physical records
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Access limited to authorised practitioners and staff only
Your health records are retained for the period required by law and professional standards.
Accessing and correcting your information
You have the right to:
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Request access to your personal or health information
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Request correction of any information you believe is inaccurate or incomplete
Requests can be made in writing, and we may ask for proof of identity to protect your privacy. We will respond within the timeframes required by law.
Website, email, and digital communications
If you contact us via our website, email, or online forms, the information you provide will be used only for the purpose of responding to your enquiry or providing services.
We take reasonable precautions with electronic communications; however, please note that email and internet communications are not always completely secure.
Privacy concerns or complaints
If you have any questions, concerns, or complaints about how your information is handled, please contact us:
Waitākere Health Hub
📍 199B Lincoln Road, Henderson, Auckland, New Zealand
📧 Email: info@waitakerehealthhub.co.nz
📞 Phone: 09 8371273
We take privacy concerns seriously and will work with you to resolve any issues promptly.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or our practices. The most current version will always be available at the clinic or on our website.
Last updated; Feb 2026